DOMESTIC SHIPPING

Once you place your order, please allow 24-48 hours for entry and confirmation. Stock orders will ship within 2-3 business days. If your product requires customization, it will take approximately 4-6 weeks from order to shipment. If you require a faster ship date, please contact us at 800.743.7738 to discuss your options.

• Desks & Tables: Built to Order, ships in 4-6 weeks
• Office & Visitor Chairs: In Stock, ships in 2-3 days (unless shipping with a custom made item)
• Rolling Stools: Built to Order, ships in 4-6 weeks
• Accessories:
  • Mats & Rugs: 4 weeks
  • Whiteboards: 4-6 weeks
  • Office Décor: 2 weeks

Delivery takes approximately 3-7 business days from the date the shipment leaves our factories in Watertown, SD or Springfield, OR. Shipping times are estimated and not guaranteed. Once your order has shipped, you will receive an email with your tracking information. A signature is required upon delivery.

Please note, several products require multiple packages to fulfill their shipment. These packages may or may not arrive at the same time.

For deliveries to APO/FPO, Alaska, and Hawaii shipping will be via the United States Postal Service or FedEx, with the rate pending regulations on size and weight of the ordered item(s).

Please email us at service@pivotalhealthsolutions.com or call 800.743.7738 and we will quote and collect payment by phone for your individual shipping needs.

STANDARD FREIGHT DELIVERY

Standard freight delivery options will be quoted once your order is placed. Standard delivery, also known as curbside, will be picked up from the shipping facility and will be delivered via truck to the destination curbside. It will be the customer’s responsibility to move the freight inside from the drop off point and will NOT include inside delivery.

Larger, palletized items such as volume orders of product will be shipped via LTL freight carrier. Curbside Delivery, Lift Gate and Notification are included in our standard service. We quote this service as it is the most affordable and convenient for most of our customers. The items will be packaged on a pallet and will require that you unband, remove the item, and discard the debris.

The shipping company will only deliver the item. If you require inside delivery, delivery up stairs, debris removal, or set up, these can all be arranged, but require a custom ship quote and additional charges. 

IF YOU HAVE A LOADING DOCK AT YOUR FACILITY, PLEASE NOTE THAT ON YOUR ORDER. This will help us arrange freight properly. Please note each freight company can be slightly different in the exact level of service they provide as they are independently operated.

Please note, someone must be present for all deliveries and a signature is required.

ALL AVAILABLE SHIPPING OPTIONS

Dock to Dock: The customer is responsible for moving the item from the delivery truck, either by loading dock or forklift.

Curbside: The shipping company will call to confirm a delivery appointment, and the item will be delivered at the curb for the customer.

Inside: The shipping company will call to confirm a delivery appointment, and the item and pallet will be delivered inside the front door of your facility.

White Glove: Your most convenient option, White Glove delivery cost more than Inside delivery. It includes a phone call to confirm a delivery appointment, two-man delivery and placement in your room of choice, as well as unpacking and debris removal. This premium delivery service is available in the contiguous US. Deliveries must have first floor access, or access to an appropriately sized elevator. Cost for this service is dependent on order size and contents. Please contact sales and/or customer service for more details.

INTERNATIONAL SHIPPING

We can ship your product to nearly any international location. Please contact us for an estimated cost for shipping to your country at ashley@pivotalhealthsolutions.com. We will need the following information: Country, City, Postal Code and the item description that you would like to purchase. Please note that all prices shown are in United States dollars and exclude any additional international shipping charges: customs clearance, local taxes, duties, VAT or international electrical configurations.

SHIPPING DAMAGE

If you notice that your product packing appears damaged and you suspect shipping damage, notify your delivery driver immediately, and write “damaged” along with your signature. Contact us immediately so we may assist you with the freight claim process.

Retain all original packaging, as ship damage claims cannot be processed without the original packaging. Even if your product appears undamaged, please inspect the contents of your package carefully before throwing away the packing materials.

Our products are proudly made in the United States, and you can trust that your order will be quickly processed and safely delivered.